Money Back Guarantee
If you are not absolutely satisfied with your purchase we will happily provide a full refund or credit. The claim for a refund must be made within 30 days of the shipment date. To qualify for a refund, the product must be returned to Group48. The refund does not include any postage charges you may have incurred when purchasing or returning the product.
Return InstructionsPlease contact us via the following form: www.edenaustraliabeauty.com/money-back-guarantee or email us at firstname.lastname@example.org. Please include your invoice number and let our Group48 team know about the issue and why you would like to return your product.
Please noteTo be eligible for a refund, please note the following conditions:
- Refund payments will be made for the amount on the original purchase receipt.
- Returned product must have at least 50% of the contents remaining.
- The 100% Satisfaction guarantee is valid for products purchased online from www.edenaustraliabeauty.com.au
- You are responsible for shipping costs and the safe return of merchandise. Any goods returned to us will be at your expense regardless of the fault or reason for their return. The only exception offered is where we have sent you an incorrect or faulty item. In these rare circumstances we will cover the costs associated with having to return the item(s). This refund will not exceed our standard shipping fee for the item(s)* needing to be returned and can only be paid once the item(s) has been received by our staff.
CreditsWhere the process above is followed, you can expect a refund in the same form of payment originally used for purchase within 5 – 7 days of Group48 receiving of your returned product.
Return Form Request
Please complete the below form with your details, the reason you are needing to return this product, as well as a clear image of the product. A customer service representative will be in contact with you once your form has been reviewed.